The idea for Kismet was truly born out of necessity in dire times. Kismet Co-founder and CEO, Dr. Cierra Gromoff, and Head of Clinical, Dr. Arwin Cotas-Girard, were both working as child psychologists in community mental health when the COVID-19 pandemic hit. Suddenly, all patient care was moved to the virtual setting and both patients and providers were faced with a stark adjustment.

This was especially painful for children and the professionals working with them. That’s because children are not tiny adults. They have their own hospitals, specialty providers, and medical instruments. They also need their own technology. Most telehealth platforms rely heavily on verbal communication. Data has shown this does not work for the pediatric population, especially in regard to engagement. Cierra realized that the only option was to create a telehealth platform built for children with the providers’ needs in mind to help bridge this gap.

Cierra connected with Christie Sander, a Silicon Valley veteran, and brought this idea to life when Kismet Health launched in 2023. Kismet Health is a collaborative care pediatric video platform, positioned to transform the way pediatric care is delivered. The innovative product marks a significant leap forward in pediatric healthcare, by providing accessible and high-quality care specifically designed for children and their families, while simultaneously supporting the clinical needs of providers.

At Kismet Health, we have optimized pediatric interactions through children’s language of play to:

• Improve patient engagement, leading to better clinical outcomes
• Increase patient and provider satisfaction                               
• Reduce cancellations and no-shows, optimizing provider time and revenue
• Accelerate time to more accurate diagnosis, treatment, and billing for services
• Help serve rural areas and reduce needs such as patient transportation, additional childcare, and more lost time from daily activities

By addressing the unique needs of children during telehealth sessions and making healthcare interactions more engaging for children, Kismet Health not only streamlines processes for providers but also improves the patient experience.